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Configuring Case Priority in Argus

Navigate to Argus Console --> System Configuration --> Case Priority

This screen enables the administrator to configure rules to determine the priority of new cases that are entered into the system or to revise priority of existing cases if the case criteria changes. Based on these rules, the system assigns each case a priority that is displayed in the Worklist and in the case form. Each row in the Case Priority Configuration screen represents the priority level assigned to a case that meets the specific criteria selected for that level. The user can select the priority level for which the criterion is to be configured.

To configure Case Priority

  1. Select the priority level whose criterion is to be configured.
  2. Select the Case Assessment - Serious. The options in the drop-down list are Yes, No, Ignore.
  3. Select the Case Assessment - Listed. The options in the drop-down list are Yes, No, Ignore.
  4. Select the Case Assessment - Casual. The options in the drop-down list are Yes, No, Ignore.
  5. Select First Report Due Date as Due Soon or Ignore. Enter the #Warning days for Due Soon.
  6. Select the Advanced Conditions from the drop-down list.
  7. Click on AC button to create a new Advanced Condition.
  8. Select Run All Case Priority Determination on Middle Tier to ensure that the application does not assess priority when a case is saved.
  9. Click Save to save the changes made.
  10. To disable a priority, uncheck the Priority Checkbox.

 Note:

  • If a case qualifies for two priorities, it will always be assigned the highest priority.
  • Priorities can only be disabled in sequence starting from the lowest priority.
  • If Due Soon radio button is selected then the case is also evaluated for any reports due within the # Warning days before assigning priority. For example: If # Warning Days is 2 for Case Priority 1, then the case would qualify if it matches all other criteria plus has any reports due within next 2 days.
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